Privacy Policy

Thank you for joining one of the world’s largest online education platforms. We respect your privacy and want you to understand how we will collect, use and share data about you. This Privacy Policy describes our data collection practices and your rights to access, correct, or limit our use of your personal information.

Unless we link to another policy or indicate otherwise, this Privacy Policy applies when you visit and use the website, mobile applications, APIs, or related services (“Services”). It also applies to potential customers of our corporate and business products.

By using the Services, you agree to the terms of this Privacy Policy. You must not use the Services unless you agree to this Privacy Policy or any other agreement that governs your use of the Services.

1. What data we collect
We collect certain data directly from you, such as data you share with us, data about your research materials, and data from third-party platforms that you link to us. We also collect certain data automatically, such as information about your device and which of our Services you interact with or use.

1.1 The data you provide to us
We may collect different data about you depending on how you use the Services. Here are some examples to help you better understand what data we collect.

When you create an account and use the Services (including through a third-party platform), we collect any data you provide to us directly, including:

Account Information.
To use certain features (such as access to materials), you must create a user account. When you create or update your account, we collect and store information you provide, such as your email address, password, phone number, occupation, special skills and interests, gender, race, nationality, ID number, verification photo, date of birth and account settings, and give you a unique identification number (“Account Information”).
Profile Data You may also provide Profile Data such as a photo, title, biography, language, website link, social media profiles, country or other data. Your profile data will be available for others to view.
Publicly Shared Materials Some Services allow you to communicate with other users or share materials publicly, including by posting reviews of materials, posting questions or answers to questions, sending messages to students or faculty, or posting photos or other materials you have uploaded. Such publicly available materials may be viewable by other users, depending on where they have been published.
Educational Materials Data When you access materials, we collect certain data, including what courses, assignments, labs, workspaces, and tests you have started and completed; content acquisitions and credits; subscriptions; certificates of completion; your interactions with instructors, teaching assistants, and other students; and essays, answers to questions, and other items provided to satisfy course requirements and related materials. If you are an instructor, we will retain your educational materials, which may contain your data.

Information about your accounts on other services
We may obtain certain information through your social media accounts or other online accounts if they are connected to your Udemy account. If you access Udemy through Facebook or another third-party platform or service, we will ask for your permission to access certain information about that other account. For example, depending on the platform or service, we may collect information about your name, profile picture, account identification number, login email address, location, physical location of your access devices, gender identity, date of birth, and friend or contact list.

These platforms and services provide us with information through APIs. What information we receive depends on what information you (through your privacy settings) or the platform or service chooses to share with us.

If you use our Services through a third-party platform or service or click on any third-party link, the collection, use and distribution of your information will also be subject to the privacy policies and other agreements of such third parties.

Communications and Support
If you contact us for support or report a problem or concern (whether or not you already have an account set up), we collect and store your contact information, messages and other data about you, such as your name, email address, messages, location, user ID, return transaction number and any other data that you provide to us or that we obtain through automated means (which we discuss below). We use this data to answer and address your question or concern in accordance with this Privacy Policy.
We store the above data and link it to your account.

1.2 Data We Collect By Automated Means
When you access the Services (including when you view our materials), we collect certain data through automated means, including:

System data.
Technical data about your computer or device, such as your IP address, device type, operating system type and version, unique device identifier, browser, browser language, domain and other system data, and platform type (“System Data”).
Usage Data Usage statistics of the Services, including content studied, time spent on pages or Services, pages visited, features used, searches, clickstream data, date and time, referrer, and other usage data of the Services (“Usage Data”).

1.3 Data from third parties
If you are a current or potential corporate customer, we may collect certain company contact information from third-party commercial sources.

2. How we collect data about you
We use tools such as cookies, web beacons and similar data-collection tools listed above. Some of these tools allow you to opt out of data collection.
2.1 Cookies and Data Collection Tools
We use cookies, which are small text files that are stored by your browser and may be used to collect, store and share data about your activities on websites, including Udemy’s website. Cookies also allow us to remember information about your visits to the site, such as your preferred language preference, and to make the site more user-friendly. To learn more about cookies, visit https://cookiepedia.co.uk/all-about-cookies.